Our Services : How it works ?

We offer a personalized shopping and delivery service, wherever you are in the world


– Register

– Submit your purchase request (processing time: 1 business day)

– You are sent a quotation that includes your purchase converted into Canadian dollars, customs duties, taxes and customs clearance fees and transportation. Everything is included, no surprise fee (quote valid for 48Hrs)

– Once we receive your payment, we take care of purchase and delivery

– You pick up your parcel at our office or at one of our partners near you. You can also choose to have it mailed to you by Canada Post


– Register

– Submit your purchase request (processing time: 1 business day)

– You are sent an estimate that includes the costs of purchase, handling fees and shipping to your home (the carrier may charge customs clearance fees. Your country can also charge taxes and others fees) quote is in USD or Canadian dollars

– Our team prepares the parcel for international shipping.

– When sending to your home, we provide you with the tracking numberWe take care of your purchase and keep you informed with the tracking number of purchased item(s)



– Receive your customer number and follow the only accepted procedure for ordering yourself. (You must respect the procedure by using our address and filling out our form which informs us of the tracking number. You must also attach the invoice of your purchase in PDF format.)

Finally, choose the desired shipping service (Re-Ship for international or Premium for Canada)

– Upon reception of the package, you are billed the cost of handling fees, consolidation fees and transportation costs ( as well as customs fees and taxes if you are using the MYTRECO * transport service or the international re-ship service)

– We send you an email with the tracking number or we simply inform you when your package is available for pick up at our office or at one of our partners’ office.

* The MYTRECO transport service is for orders made from recognized websites. Please see the list or verify with us if the site is not on the list.